Frequently Asked Questions (FAQ)
Welcome to Kovet’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our platform, products, and services.
GENERAL QUESTIONS
Q: What is Kovet?
A: Kovet is an online store specializing in premium loafers and sneakers crafted for comfort, style, and durability. Our collection features high-quality loafers and sneakers, designed with precision and comfort in mind. At Kovet, we believe in offering footwear that elevates your look while ensuring all-day comfort.
Q: What materials are your shoes made from?
A: Our shoes are made from premium materials such as genuine leather, high-quality fabrics, durable rubber soles, and metal accents. These materials are carefully selected to offer a luxurious feel, long-lasting durability, and a timeless design that ensures comfort and functionality.
Q: How can I contact Kovet’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at Support@kovet.shop. We’re always here to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Kovet?
A: To place an order, simply browse our website, select the loafers or sneakers you’d like, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
A:
Transit Time: Orders will typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Kovet accept?
A: We accept the following payment methods:
Credit and Debit Cards:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Kovet’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more information.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at Support@kovet.shop.
CONTACT INFORMATION
Business name: Kovet
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (718) 239-9870
Business Mail: support@kovet.shop
Business Address: 11 E 20th Street, New York New York 10010, United States